This message is to inform our customers that the UEI EtherCAT (ECAT) product line is backed by UEI’s 10-year availability guarantee. Please note that as of October 1, 2024, the 10-year availability period has begun, and we cannot ensure delivery of UEI ECAT products beyond October 1, 2034. Additionally, UEI ECAT is not recommended for new applications. The design has been frozen to ensure that existing customers can continue to receive compatible units in the future. However, no new I/O boards will be introduced, and we do not plan to update the firmware or software to support new operating systems or computer platforms.
We recognize the challenges that come with using end-of-life products, and we greatly value your continued trust and partnership. These changes will enable us to invest more in research and development, improve our customer service, and continue delivering innovative solutions that meet your needs. Thank you for your understanding and ongoing support.