Customer Sales and Service Representative

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Location: Norwood, MA, US, 02062

Business Unit: Energy Conversion Solutions
Posting Date: Apr 8, 2025

Job Summary:

The Customer Sales & Service Representative is a key part of AMETEK United Electronic Industries' (UEI's) growth that interfaces with internal and external stakeholders including finance, purchasing, technical teams, and production to ensure the commercial business runs smoothly. The Customer Sales & Service Representative has the responsibility of providing support for sales managers and representatives. This involves responding to customer RFQ (requests for quotation), preparing quotations, and providing information such as product availability, delivery dates, and prices. This position reports directly to the Manager, Customer Experience & Planning.

Key Responsibilities:

• Receive customer orders via fax, email, phone, and enter in UEI software.
• Confirm and acknowledge receipt of all orders back to customer within 12-24 hours.
• Review terms and conditions including federal contract flow downs.
• Provide customer service support to customers regarding existing orders.
• Prepare all Sales Department quotes and sales orders.
• Provide customer service support to global UEI sales teams by providing/relaying information, literature and timely follow up on all inquiries.
• Assist in RMA customer service process.
• Process customer invoicing and complete supplier forms, as may be needed.
• Monitor customer portals for P.O.s.
• Perform general administrative office functions and assist other Sales Administrators, as required.
• Ensure that work area and equipment are maintained in a clean, safe, and orderly condition and established company policies and procedures are adhered to.
• Perform other related duties as assigned or as required.

Minimum Qualifications:

• Bachelor’s degree in a related field of study or equivalent relevant work experience.
• Prior basic accounting and administrative experience.
• 3 years prior experience in a Customer Service environment.
• Due to the nature of UEI's programs and products, applicants must have the legal right to work in the U.S. and additionally must be legally authorized to access export-controlled information and source code.

Desired Qualifications:

• Knowledge of DFAR/FAR regulations preferred.
• Ability to identify issues with government contracts and help resolve with the team.
• Ability to make sound business judgments, handle multiple contractual activities with a short turn-around time, and work independently as well as part of a Team.
• Excellent interpersonal skills to include well developed analytical, communication, and presentation skills.
• Proficiency in MS Word, Excel, and Outlook.

Compensation

Employee Type: Hourly
Salary Minimum: $40,000
Salary Maximum: $60,000
Incentive: 1289

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

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